Customer Services Manager / London

Customer Services Manager / London
Bespoke Furniture Company
Salary: GBP 55,000 - 65,000

Job Description

A luxury furniture business is looking for a professional and articulate Customer Services Manager to head up a team of 4 Customer Service agents.

We are looking for a professional and motivated person who will be responsible for all aspects of supervising the customer services department.

With the focus on high level customer care you must be a hands on manager that can lead by example whilst being able to manage a busy workload.

You will be responsible for liaising with other department heads to ensure all client issues are resolved in a timely and cost effective manner.

The Customer Service team have contact with clients from date of order to completion of projects.  It is therefore essential that you have a thorough understanding of managing customer expectations as well as knowledge of working with customer contracts and financial agreements.

The ideal candidate will have:-

  • Previous management OR team leader experience
  • Confident relationship building skills – both internal and external
  • Experience of working in a customer focused role
  • Exceptional verbal and written communication skills
  • Intermediate to advanced proficiency in Word and Excel
  • A strong eye for detail
  • Be flexible with a friendly and helpful disposition